Frequently asked questions
How can I get help with Packagr?
The best place to start is the Documentation. This covers the basics of how to get your account created and deploy your first package. For more advanced topics, you can refer to our tutorials page on Medium.com. If you can't find the answer in the documentation, then please contact us at email@example.com
What should I do if I've found a bug, or have a feature request?
Please contact us directly at firstname.lastname@example.org - we try to resolve any bugs ASAP. We are actively trying to expand the capacities of Packagr and try to implement as many feature requests as we can without compromising the integrity of the application. You can also refer to our known issues/product roadmap page here
What's your tech stack?
Packagr is actually 5 separate applications, all deployed on Amazon AWS:
The API is a Django application served on Amazon EC2, and provides the main functionality of Packagr. It uses Amazon S3 to secure your packages securely.
The APP is the front end web app of Packagr, and provides a convenient interface for managing your packages and team. It is built in NuxtJS with Vuetify, and is also served by Amazon EC2
The Marketing site
https://www.packagr.app is a GoHugo app served on Netflify
The help site
https://docs.packagr.app is a static site created using Sphinx
The blog site
https://blog.packagr.app is another static site, created using Vuepress
The three static sites (Marketing, help and blogs) are all hosted on Amazon S3, with HTTPs being provided by AWS CloudFront
How is your billing managed?
We use Stripe to manage payments, and Chargebee to manage subscriptions and invoicing. Packagr itself does not store any customer information other than email addresses.